Risk of Loss

If the Customer provides Hdldesigns.com with customer’s carrier account number or selects a carrier other than a carrier that regularly ships for Hdldesigns.com, title to products and risk of loss or damage during shipment passes from Hdldesigns.com to Customer upon shipment from Hdldesigns.com facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Hdldesigns.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Hdldesigns.com retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Return & Exchange Policy

Please follow these few steps to ensure that your EXCHANGE will be handled accurately and quickly: (Un-worn merchandise only please)

• 1. If you are unhappy with your purchase, we will gladly exchange an item for equal or lesser value 7 days upon receiving product to return it in its original condition.
• 2. There will be no refund of any kind and only allowed to make only 1 exchange.
• 3. You must contact us to confirm your return and the location of where to send the item.
• 4. You are responsible for shipping the item(s) back to us.
• 5. If the hat has any kind of tag on it, removal of the tag will void any exchange. Do not remove any tags. In the same regard, any hat with size reducing tape adhered (stuck) to the interior of the sweatband is considered worn and NOT returnable.
• 6. There is NO exchange & NO refund on custom orders, clearance products or Inspirational Kaps, Face Masks & T-Shirts.
• 7. Please pack the hat carefully and insure the box. You may send your order back to us through the shipping carrier of your choice. We are not responsible for hats damaged in shipping. Make sure that the box that you return the hat in is in good, strong condition. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to hdldesigns2013@gmail.com. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to HDL Designs for inspection before a determination can be made as to the state of the product within 7 calendar days.

Shipping

Due to COVID-19, Please expect some delays in product shipping and delivery.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations which is determined by the shipping courier. Orders are shipped via USPS (United States Postal Service) or UPS. Most items/orders will ship within 3-5 business days. Please allow 7-21 days for shipping internationally with an additional fee.